Knowledge
Smarter IT
Explore practical resources on cybersecurity, data protection, IT best practices, and modern technology solutions to support better business decisions.
Explore Resources
IT Knowledge That Keeps You Informed
Access practical guides, expert insights, and helpful resources designed to make complex technology easier to understand and apply to your business.
March 5, 2025
How to Access a Shared Mailbox in Outlook on the Web
This article explains how to access a shared Mailbox in Outlook on the web.
March 5, 2025
How to Access a Shared Mailbox in Outlook (new)
This article explains how to access a shared Mailbox in the Outlook (new) application.
March 5, 2025
How to Access a Shared Mailbox in Outlook (classic)
This article explains how to access a shared Mailbox in the Outlook (classic) application.
November 28, 2024
How to Manage Distribution Lists
This article explains how to manage the members of a Distribution List.
November 27, 2024
How to Remote Access Another Device
This article explains how to access another computer remotely using NinjaOne.
November 14, 2024
How to Send a Fax by Email
This article explains how to Send a fax by email.
November 13, 2024
How to Report Phishing Email Mobile
This article explains how to Identify and report a Phishing email in the Microsoft Outlook Mobile Application.
November 13, 2024
How to Report Phishing Email
This article explains how to Identify and report a Phishing email in Microsoft Outlook
October 28, 2024
How to Use Make Me Admin to Perform Administrator Functions
This article explains how to temporarily elevate your User Account to Administrator to perform higher level functions and tasks.
April 16, 2024
How to Access SharePoint as an External User
This article explains how to access a company’s SharePoint resources from a link they have shared with you via email.
April 12, 2024
How to Share Files and Folders in SharePoint with External Users
This article explains how to share a link with an external user to your company’s SharePoint.
March 29, 2024
How to set Automatic Replies in Outlook on the web
This article explains how to set your Out of Office reply if you are using Microsoft Outlook on the web.
March 28, 2024
How to set Automatic Replies in Outlook (new)
This article explains how to set your Out of Office reply if you are using Microsoft Outlook (new).
March 26, 2024
How to set Automatic Replies in Outlook (Desktop)
This article explains how to set your Out of Office reply in the desktop version of Microsoft Outlook.
March 25, 2024
How to set Automatic Replies on a Shared Mailbox
This article explains how to set an automatic reply for a Shared Mailbox.
Common Questions
Frequently Asked Questions
What does Cole Systems do?
We help businesses build, manage, and protect their technology and digital presence. Our services include IT support, cybersecurity, data protection, website design and development, brand design, and custom system development and management. From your brand identity to the systems behind your operations, we bring everything together to support your business.
Who are Cole Systems’ services for?
We work with small and medium-sized businesses, professional service firms, nonprofits and charities, legal and accounting practices, and remote teams. Whether you need reliable IT support, a new website, a stronger brand, or a custom business system, we tailor our services to your goals. We also offer personalized technology support for retired professionals.
Do you provide cybersecurity services?
Yes. We help protect your business through network security, email filtering, secure remote access, and multi-factor authentication. We also provide employee security awareness training and simulated phishing exercises to help your team recognize threats and reduce the risk of cyberattacks.
Can you help with backups and data recovery?
Yes. We help safeguard business-critical information through secure backups, remote data replication, and backup integrity testing. If data is lost or your systems are disrupted, we can assess your recovery options and help restore available backups to minimize downtime.
Do you support remote teams?
Yes. We help remote and hybrid teams stay connected with device management, cloud tools, email support, and secure access to business systems. Whether your employees work from home, in the office, or across multiple locations, we help keep their technology reliable and company information protected.
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Ready to Make Your IT Easier to Manage?
Talk to Cole Systems about your current technology challenges, security concerns, backup needs, or infrastructure goals. We’ll help you understand what needs attention and recommend practical next steps for your business.
